Delivery Policy

1. Production and Dispatch Control:

  • Our company ensures full control over the production process of all products. Each product undergoes rigorous quality checks and meets the highest standards before being dispatched.
    Once the product is dispatched from our facility, it is considered to be in perfect condition as per our quality assurance protocols.

2. Shipping Process:

  • After the product is dispatched, it is handed over to third-party shipping carriers. Our company has no control over the shipping process once the product leaves our facility.
    We collaborate with reliable shipping carriers to ensure the timely and safe delivery of products. However, any delays, damages, or issues that occur during shipping are beyond our control and responsibility.

3. Tracking and Support:

  • Customers will receive a tracking number once the product is dispatched. This tracking number can be used to monitor the shipping status through the carrier’s website.
    While we strive to assist our customers in resolving any shipping issues, it is important to note that we cannot influence the shipping process directly.

4. Customer Responsibility:

  • Customers are advised to ensure that the delivery address provided is accurate and accessible.
    In case of any delivery issues such as delays, damages, or lost packages, customers should first contact the shipping carrier using the provided tracking information.

5. Claims and Disputes:

  • Any claims related to shipping issues should be directed to the respective shipping carrier. We will support customers in providing necessary documentation and information to facilitate the claim process.
    If a product is received in a damaged condition, customers should notify both the shipping carrier and our customer service team within [specified time frame] to initiate an investigation.

6. Limitations of Liability:

  • Our company is not liable for any shipping delays, damages, or loss of products that occur after dispatch.
    We are committed to working with our customers to resolve any post-dispatch issues to the best of our ability, within the limitations of our control.